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How to have difficult conversations

This post was originally published as a Change Maker newsletter in January 2016. If you would like to subscribe to the newsletter for regular updates and tips, take the Change Maker pledge here!

Effective conversations

Conversation is key to making change. With useful dialogue about gender equality, we can start to alter beliefs, clarify misconceptions, and change society.

It is also tricky: sometimes, we focus too much on getting our points across and neglect to listen and understand the person we talk to. Conversations can become painful and ineffective.

What makes an effective conversation? Is it when we influence someone’s ideas? Or is it a mutual and respectful exchange of knowledge and ideas? How do we achieve it?


1. Opening up a dialogue

You’re with some friends and someone makes a sexist comment. What do you consider before you lurch into a conversation about their words? Perhaps think about your bandwidth for dialogue: do you have enough time and energy to exchange ideas? It’s okay if you don’t – we are not obliged to advocate when we don’t feel safe or comfortable doing so. We might also feel ill-equipped with facts. But there are other ways to put across our opinions besides rattling off stats and quoting studies. Even a simple “I feel uncomfortable with what you just said” can be useful in starting to call out casual sexism and other prejudices.
2. Acknowledging privilege 

Nathan W. Pyle / Via buzzfeed.com

We come from all walks of life, each carrying our own experiences and views. And what we say is affected by this. Even the well-worn “Just work harder!” retort that marginalised people often receive comes with its own baggage: privileged individuals have access to more opportunities, which might shape their beliefs about effort. Navigating this within ourselves is important. What do you tend to overlook or take for granted, and how does this harm effective dialogue?

3. Listening and responding

Effective conversations are not just about putting your points across, but also listening to others. So often we are so intent on bringing the other person to where we are, that we forget where they are.  One way to actively listen is to acknowledge other people’s ideas. This could be clarification (“What did you mean by…”), or you could allow them room to ask you questions and clarify their doubts. Active listening gives us the chance to engage with others collaboratively, and move the conversation forward.

4. Lather, rinse, repeat!

These conversations can be time-consuming and emotionally exhausting, especially if it is about challenging prejudices that affect our own lives. But an effective conversation can only occur when everyone, including you, is comfortable and prepared to talk. And change can’t happen overnight. We may not be able to change minds with just a few words, but with thoughtful, compassionate conversations, we can, hopefully, plant the seeds of progress.